Most certified live chat system feature sets consist of live visitor monitoring. It regularly offers website operators to see who is browsing their website at a given moment, such research as IP address, Host Name, GEO location, referer, footsteps(visited pages) and computer exact is provided for each browsing visitor real-time! This possibly will be very valuable. We will not go into details and explicit case studies on live visitor monitoring avenue of live chat tool.

I do, however, would require to tell you a little story which you possibly will find interesting.

I have published a new website for my new venture and went ahead and listed it in Yahoo! Directory, it’s $299.00 per year but well worth it if you’d desire to get your business noticed promptly. The day Yahoo! Directory listed my site in the “new” element i received an interesting telephone:

“Hello, my name is Peter “, i deliberately did not use any real names in this post, ” i would like to give you a great pay per click program, only 10 cents per click! Have you heard about Red Z ?”

“No, i have not”

“RedZ.com?”

“No, sorry”

“Well, we are a revolutionary search engine, with patent pending technology and millions of search queries served daily. We may possibly offer you one of the top 3 spots on RedZ.com for 10 cents per click! How does that sound?”

“It sounds too good to be true” – i responded.

“What is your main search term?”

I provided a very competitive, about $7.oo per click on Google AdWords search term i was interested in

“Good news we have one spot available!” – said Peter – “Could you please go to RedZ.com and search for your search term?”

I did. One of my competitors’ site came up first, it looked slick, sort of crave WIndows Vista running programs scroller, viewing website front pages as thumbnails.

“Looks good” said I. It did look good, and for 10 cents i was willing to try. I provided my credit card and it was charged $500.00 for 5000 clicks from guests on a quest RedZ.com for the term i purchased the clicks for.

I was spending a lot more on Google, about $1000-$2000 monthly for 200-400 clicks, so it was a no brainer type of a deal.

Next morning i have been emailed login information to login to RedZ.com and see my click stats. To my absolute surprise RedZ (redzee) reported 150 clicks sent in the last 12 hours! What! How! Amazing! I am rich! Bye bye competitors! I won! I will buy all my search terms i am competing for on Google from RedZ and will purchase a residence in Maui in 10 months! Gotta phone my wife and tell her to quit her job!

A thousand pleasing thoughts went through my mind…

I logged in to my business’ back-end with anticipation of at least 5 orders (2-3% conversion i may definitely leave with). To my surprise there were no orders. Hmmm… Maybe a glitch?

I went ahead and logged in to my LiveHelpNow (livehelpnow.net) panel, it is customer service software i use, it provides live visitor monitoring. LiveHelpNow reported 150 referrals from RedZ.com, so RedZ panel reporting the correct number of clicks, what is wrong then!??? I started investigating further and LiveHelpNow reported that each visitor referred by RedZ visited front page of my website and without more ado left. 100% bounce rate from RedZ guests…what an upset, that was exactly what i was afraid of. Always certainty your first instinct, what appears to be too good to be true, is probably not true. What a scam! I was pissed.

I called up Peter from RedZ and requested a full refund.

“What’s wrong? Why?” – asked Peter

“Well, RedZ sent 150 robots buddy” – said i – “100% bounce rate. You are buying your traffic!”

“I don’t understand…” – said Peter – ” what makes you think that!?”

“Please go to LiveHelpNow.net and log in” – i said and gave Peter my username and password – “Do you see how it uncovers every visitor referred from RedZ.com?”

“Yes”

“Could you tell me how many pages each of them visited of my website?”

“1″

“Which means the traffic redz is sending bounces 100%, correct?”

“Yes, but maybe this software does not report it correctly”

I asked Peter to go to RedZ.com, type the term i purchased and go to my site, browse a couple of pages and then see what LiveHelpNow panel reports.

He did that and to his surprise every move he made on my site was recorded and reported by LiveHelpNow system.

Next day i got full refund from RedZ.

This is how live chat software detects click fraud and how it saved me $500!